Friends and Family Test




The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It's a quick and anonymous way to give your views after receiving NHS care or treatment.

Since the FFT was launched in 2013, millions of patients have submitted feedback. It's used by most NHS services, including community care, hospitals, mental health services, maternity services, GP and dental practices, emergency care, and patient transport.

Every patient needs to have the opportunity to complete the FFT at any point in their treatment pathway. This does not mean that every patient needs to be physically asked, however practices do have a responsibility to make patients aware of their right to complete the FFT and provide the means to do so. NHS England has developed a range of FFT resources which practices can adapt and print for local use. In addition, a 90 second animated film has been produced which can be used in practice waiting rooms. All resources are available online

Please complete the test below.