Ordering a repeat prescription
Order your repeat prescription online at a time that suits you.
Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.
Problems ordering your prescription online?
Use the SystmOnline Support Centre before you call us.
You can obtain a repeat prescription by the following:
- Online (SystmOnline)
- Printable form to email or post (for non-repeat items)
- Printable form to email or post (for repeat items)
- By putting your repeat prescription request form (ie the green tear off slip on the reverse of your prescription) in the repeat prescribing box in the foyer
- By post
- By asking at the front desk (not available during lockdown)
If you use a pharmacy repeat ordering service, you must tell them if your medications have changed otherwise they may not order what you need. Because of the lockdown, this service has been extended to 31 August 2020.
Please note - we do not take repeat prescription requests over the telephone
Please ensure that the items you require are requested clearly by ticking the appropriate box on the repeat request form, or if you do not have a repeat request form, please ensure that your name, address and the items you require are clearly indicated.
In order to process the large number of requests each day please note that 48 hours' notice is required for repeat prescription requests. The schedule for ordering and collection is:
Due to the high volume of requests received by the practice each day, you will be asked to call back if you request your prescription earlier than the times indicated above.
Patients should be aware that most pharmacies can now arrange for patients' prescriptions to be collected from the practice on their behalf. To arrange this please contact your own pharmacist directly.
Please allow 48 hours, excluding weekends and bank holidays, for your request to be processed.
If you get your prescription dispensed by Birmingham's Chemist, please allow a further four working days for them to process it. Birmingham's are delivering all medications during the lockdown.