Four ways to seek healthcare advice from a GP or nurse
- Call us on 01472 691033 between 0800-1000hrs on the day you would like to be seen to discuss a face-to-face or virtual (telephone or video) appointment
- Complete a confidential online form to receive a response before the end of the next working day
- Call NHS 111 or go online to seek advice https://111.nhs.uk/
- Download the NHS App to order repeat prescriptions, book appointments and check your symptoms
Please note that calls are dealt with in order of clinical priority, so the more information you give the receptionist, the better. Due to the volume of calls received, it may be late afternoon or evening before a member of our team is able to contact you.
Please do not come to the surgery unless you have an appointment.
All appointment request calls made before 1000hrs will be dealt with that day.
On the Thursdays that we are closed for training in the afternoons, we have limited appointment availability, therefore the cut-off will be around 0930hrs. This is usually the fourth Thursday of the month.
If you have an urgent problem after 1000hrs, please telephone as soon as possible and explain your symptoms to the receptionist. We will then assess whether you need to be seen the same day or whether you should call back again another day. All urgent problems will be dealt with on the day.
Appointments are being delivered face-to-face, online and over the telephone. If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery.
Please help us to help you by providing the reception team with as much information as possible. This will enable us to prioritise your needs appropriately.
Save time - consult online
You can now consult online with our clinicians - click here. This is a great way to get clinical advice without having to telephone the practice. This service is open between 0600-1000hrs on our normal working days. Queries will be dealt with within 24 hours.
Receptionists ask for a brief outline of your health issue when you phone to book an appointment
This is because we have introduced 'care navigation', which is a nationwide NHS initiative. It means we have trained our receptionists to help them help patients by identifying the most appropriate place for their care.
Through this specialist training, our practice team will be able to direct you to the most appropriate health clinician for your needs.
Receptionists will never offer clinical advice or triage; this way of working is about offering you the choice to see more appropriate professionals within the practice team or even somewhere else. If they can deal with the problem directly, it will often be quicker and means you may not need to see a GP at all.
Working in this way helps to free up time for GPs and nurses to care for patients with complex or serious health conditions that can only be managed by the GP. More importantly though, it means people are first seen by the clinician that is best placed to manage their clinical problem.
The choice is always yours though and you will never be refused an appointment at the practice, but we hope that next time you contact the practice and speak to a receptionist that you will see the value of seeing another health professional if they are able to help.
In North East Lincolnshire, our receptionists have been specifically trained to navigate patients to the NHS minor ailments scheme, Open Minds services, Virgin sexual health and contraception services, pregnancy termination services and the council's health and wellbeing services. More services will be added to this list as the scheme becomes more widespread.
If you would like someone to explain this in person, a member of our practice team will be happy to help.
All reception staff at Beacon Medical have received training to enable them to ask certain questions to ensure you receive the most appropriate care from the most appropriate professional at the most appropriate time.
Why wait to see a doctor?
The NHS Minor Ailments Scheme can save you time and provide you with easy access to the care you need in North East Lincolnshire.
Please cancel your appointment as soon as you know you are unable to attend. Approximately 50 appointments are wasted every week due to people failing to cancel their appointment. Patients who continually to fail to attend booked appointments could be removed from the practice list.
You can cancel your appointment via the NHS app or our online service - SystmOnline - 24 hours a day. You must be registered for this service - please ask at reception.
You can register to receive information by text message on your phone regarding appointments and health care.
If you wish to register for this messaging service please fill out the consent form.
Evening and weekend appointments
Beacon Medical, in collaboration with several other local practices, now offers appointments in the evenings from 1830-2000hrs and at weekends 0800-1200hrs as on all English bank holidays. This is known as extended access.
These appointments are normally held at Clee Medical Centre, 323 Grimsby Road, DN35 7XE and will be staffed by clinicians from any one of the 16 practices who have grouped together to provide this service. Therefore, you may not be seen by someone you already know. The clinicians will have access to your full medical record and will ask you to consent to allowing them to look at it before they start the consultation.
Appointments are available for GPs, nurses and health care assistants. If you have an extended access appointment for a blood test or dressing, you will be asked to take the blood form/dressing with you - our receptionist will advise when you book.
How to book
To book one of these appointments, please contact our reception team in the usual way and ask for an extended access appointment. Appointments must be booked in advance.