Complaints
Beacon Medical operates a complaints procedure in line with NHS guidelines.
If you would like to make a complaint, please let one of our staff know as quickly as possible as they may be able to resolve it there and then.
If you feel you would like to make a more formal complaint, please contact the practice manager, who manages all our complaints.
Upon receipt of your complaint, the practice will take reasonable steps to ensure that you are aware of
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- The complaints procedure
- The time limit for a resolution
- How it will be dealt with
- Who will deal with it
- Your right of appeal
- Further action you can take if not satisfied
Please be assured that any issues you raise will not affect any ongoing treatment you may be receiving from the surgery. All complaints are reviewed at least annually by the whole practice team because we recognise that complaints play a valuable part in our continued learning and improvement of services.
For more information on how we handle complaints, or how to complain, please see the following documents.