Care navigation - receptionists are beginning to ask for a brief outline of your problem when you ring for an appointment. This is because we are introducing a national programme called 'Care Navigation', which will be in place at most practices. We are training receptionists to help patients by identifying the most appropriate place for their care.
Closure dates - the practice is closed from 1pm on the fourth Thursday of most months to enable vital staff training to take place. If you need urgent medical attention during that time, please call the Single Point of Access on 256256.
Appointment system - when you call for an appointment with the GP or Advanced Nurse Practitioner you will be asked to attend on the day. If you are unable to attend on the day you call, please call on the day you are available. You will be asked to attend the surgery for a face to face appointment on the day.